1-INTRODUCTION
2-MANAGING WORK ACTIVITIES
Taking action (for the right reason,at the right time, in the right way)
3-MANAGING YOUR THINKING & REASONING
Stress, creativity, problem solving, decision-making, memory.
4- MANAGING RELATIONSHIPS
Working with your boss, secretary, team, dealing with interruptions, assertiveness.
5- MANAGING COMMUNICATIONS
Listening, asking questions, speaking, reading, writing, meetings and handling phone calls
6- MANAGING YOUR WORK ENVIRONMENT
Dealing with paper, e-mail, filing systems, travelling time
12(hours)