Quality-Markets-Management
The Evolution of Quality
Productivity and Quality
The New Quality Assurance
The Critical Role of Management
Management Style Evolution
MBNQA criteria and the European quality Award criteria
Managing Variation and Statistical Control
Capability and Continuous Improvement
Setting Quality Goals-6 Sigma-parts per Million-Cycle Time
The System Approach to Improvement – Empowermwnt – Training
SPC, Process
ISO 9000/2000 overview
Change Achieving Commitment
Factors in product Quality
Supplier Quality Improvement
Quality Cost
Benchmarking
Quality function Deployment
TQM tools
30(hours)